The city of Petropolis was slammed by a deluge Tuesday, and hundreds were left homeless.

Civilians joined official recovery efforts. Among them were Priscila Neves and her siblings, who looked through the mud for any sign of their disappeared parents, but found only clothing. Neves said she had given up hope of finding her parents alive.

Rosilene Virgilio, 49, was in tears as she recalled the desperate pleas from someone she couldn’t save.

“There was a woman screaming, ‘Help! Get me out of here!’ But we couldn’t do anything; the water was gushing out, the mud was gushing out,” Virgilio said. “Our city unfortunately is finished.”

Petropolis is a German-influenced city named for a former Brazilian emperor. Nestled in the mountains above the coastal metropolis, for almost two centuries it has been a refuge for people escaping summer heat and tourists keen to explore the so-called “Imperial City.”