Xiaomi, a global technology leader, has announced the opening of its latest authorised service centre in Nepal, situated in Singh Complex, Ram Mandir Line, Butwal. Other service centres are located in Pokhara, Nepalgunj ,Narayanghat, Itahari, Dhangadhi and Kathmandu.
Xiaomi as a brand has showcased diligent efforts to build and maintain the highest benchmarks towards quality and process and the expansion of the after-sales service network in Nepal marks a significant step towards the same.
Marking the occasion, Sourabh Kothari, Country General Manager - Nepal, Xiaomi shared, “At Xiaomi, we are truly focused towards making innovation accessible to everyone. Our customer base is growing steadily and it becomes our responsibility to serve our customers properly with satisfaction. With service quality being one of our key pillars at Xiaomi, we continue striving to implement the best of our innovative measures across our after-sales and customer service efforts too. These innovative efforts played a crucial role in helping us earn the love and trust of our Mi fans and customers in Nepal, thereby helping us grow in the country. With this new showroom at Butwal, we hope to make our customers’ lives one step easier and give an opportunity to experience Xiaomi service. We hope that this new service centre further strengthens our position and commitment towards delivering top-notch service quality to all our users across Nepal.”
The launch of these service centres has witnessed an increase in the use of authorised products in the user community in Nepal. A substantial decline in the turnaround time of service and better accessibility are instrumental in showcasing the commitment of the brand to the Mi Fans in Nepal.
Following the launch, Xiaomi Nepal will be providing free servicing on all Xiaomi products. Even customers who do not have the warranty card can benefit from this for a week.
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