Cathay Pacific has introduced a 24/7 WhatsApp chat customer support service in Nepal. This feature has made it easier for customers to manage their bookings and answer their queries.
The new WhatsApp chat support service is available 24/7 and provides travelers with quick and convenient solutions to their problems, directly using the popular messaging app. It enables customers in Nepal to chat with the airline’s dedicated agents through a verified WhatsApp account to make new bookings, amend or upgrade their existing bookings, seek assistance on baggage queries, redeem Asia Miles, and more.
“We are delighted to offer our customers an additional servicing platform where they can chat with us at any time,” Junu Maleku, Head of Sales and Country Lead for Nepal, said.
“Our focus has been to introduce an array of innovative digital products that ensures our customers’ journeys will be simpler, easier and better. We are positive the extension of our communications channels and the 24/7 WhatsApp feature, will ensure our customers are assisted with their queries as quickly and seamlessly as possible.”
The WhatsApp chat is available in English to all customers in Nepal from Monday to Sunday. Customers can use the service by messaging Cathay Pacific’s WhatsApp business number, +852-2747-2747, which can also be found on www.cathaypacific.com. Additionally, travelers can also contact Cathay Pacific using the 24/7 live chat feature on the website.
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